/* Helpora — app layer on the Ownware UI kit (assets/ui/ownware-ui.css).
   Accent + app-specific pieces only; every generic rule comes from the kit. */
:root{--accent:#1d4ed8;--accent-dark:#1e40af;--accent-soft:#eff4ff;--on-accent:#ffffff;--accent-ink:var(--on-accent)}
html[data-theme="dark"]{--accent:#7aa2ff;--accent-dark:#9dbaff;--accent-soft:#16224a;--on-accent:#08101f;--accent-ink:var(--on-accent)}

/* ── case status + SLA pills the kit doesn't know ─────────────────────────── */
.tag{display:inline-block;padding:2px 9px;border-radius:6px;font-size:.75rem;font-weight:600;background:var(--chip);color:var(--sub)}
.pill.new{background:var(--accent-soft);color:var(--accent)}
.pill.acknowledged{background:var(--infobg);color:var(--info)}
.pill.investigating{background:var(--warnbg);color:var(--warn)}
.pill.dismissed{background:var(--chip);color:var(--sub)}
.pill.on_track{background:var(--okbg);color:var(--ok)}
.pill.ack_overdue{background:var(--warnbg);color:var(--warn)}
.pill.feedback_overdue{background:var(--badbg);color:var(--bad)}

/* ── the anonymous two-way thread (public track page + case record) ───────── */
.thread{display:flex;flex-direction:column;gap:12px;margin:4px 0 18px}
.msg{max-width:82%;padding:11px 14px;border-radius:12px;font-size:.92rem;line-height:1.5}
.msg .body{white-space:pre-wrap}  /* pre-wrap on the TEXT only — on the bubble it renders the template's own indentation */
.msg .who{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;margin-bottom:4px;opacity:.75}
.msg .at{font-size:.72rem;color:var(--sub);margin-top:6px}
.msg.agent{align-self:flex-start;background:var(--accent-soft);border:1px solid color-mix(in srgb,var(--accent) 22%,transparent);border-bottom-left-radius:4px}
.msg.requester{align-self:flex-end;background:var(--chip);border:1px solid var(--line);border-bottom-right-radius:4px}
.thread-empty{color:var(--faint);text-align:center;padding:18px}

/* ── public pages (report / track / submitted) ───────────────────────────── */
.pubnav{display:flex;gap:14px;margin-left:auto;font-size:.85rem;font-weight:600}
.codebox{background:var(--side-bg);color:#fff;border-radius:12px;padding:18px 20px;margin:8px 0;text-align:center}
.codebox .lbl{font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:var(--side-dim);font-weight:700}
.codebox .val{font-family:var(--mono);font-size:1.7rem;font-weight:800;letter-spacing:.12em;margin-top:4px;word-break:break-all}
.warnbox{background:var(--warnbg);border:1px solid color-mix(in srgb,var(--warn) 35%,transparent);color:var(--warn);border-radius:10px;padding:14px 16px;font-size:.9rem}
.notice{background:var(--accent-soft);border:1px solid color-mix(in srgb,var(--accent) 22%,transparent);border-radius:10px;padding:12px 15px;font-size:.88rem;margin-bottom:16px;color:var(--ink)}

/* ── case board (the hero): stage columns, drag a card to move a case ────── */
.board{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;align-items:start}
.bcol{background:var(--bg2);border:1px solid var(--line);border-radius:var(--radius);min-height:180px;display:flex;flex-direction:column;transition:border-color .15s,background .15s}
.bcol>h3{display:flex;align-items:center;gap:8px;margin:0;padding:12px 14px;border-bottom:1px solid var(--line);font-size:.92rem}
.bcol>h3 .n{margin-left:auto;font-size:.74rem;background:var(--chip);color:var(--sub);border-radius:999px;padding:1px 8px;font-weight:700}
.bcol .cards{padding:10px;display:flex;flex-direction:column;gap:8px;flex:1}
.bcol.over{border-color:var(--accent);background:var(--accent-soft)}
.bcol .drop-hint{color:var(--faint);font-size:.82rem;text-align:center;padding:16px 8px}
.bcard{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px 12px;box-shadow:var(--shadow);cursor:grab;user-select:none;touch-action:none;display:flex;flex-direction:column;gap:6px;text-decoration:none;color:var(--ink);border-left:3px solid var(--line)}
.bcard:hover{border-color:var(--accent);text-decoration:none}
.bcard.sla-ack_overdue{border-left-color:var(--warn)} .bcard.sla-feedback_overdue{border-left-color:var(--bad)} .bcard.sla-on_track{border-left-color:var(--ok)}
.bcard .bc-top{display:flex;align-items:center;gap:6px;justify-content:space-between}
.bcard .bc-code{font-family:var(--mono);font-size:.74rem;color:var(--faint)}
.bcard .bc-subject{font-weight:600;font-size:.9rem;line-height:1.35;overflow-wrap:anywhere}
.bcard .bc-foot{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:.76rem;color:var(--sub)}
.bcard.dragging{opacity:.85;box-shadow:var(--shadow-lg);cursor:grabbing;outline:2px solid var(--accent)}
.bcard.saving{opacity:.5;pointer-events:none}
.bcard.sealed{cursor:not-allowed;background:repeating-linear-gradient(135deg,var(--card) 0 6px,var(--bg) 6px 12px)}
@media(max-width:900px){.board{grid-template-columns:minmax(0,1fr)}.bcard{cursor:default}}

/* ── phone ─────────────────────────────────────────────────────────────────── */
@media(max-width:700px){.msg{max-width:94%}.codebox .val{font-size:1.3rem}}

/* Plain tables (data-plain) never get the kit JS's .scroll wrapper, but they DO keep its 640px
   phone min-width — so on a phone they were clipped by .tbl's overflow:hidden rather than
   scrolling. Let the card scroll instead (found 2026-08-20 on a 390px console). */
@media(max-width:700px){.tbl{overflow-x:auto}}

/* ── The clock card: the two promises, side by side, with their verdicts ──────────────
   Colour is doing real work here rather than decoration: a desk operator reads this card
   before they read anything else on the screen, and "answered late" has to be visible from
   the same distance as "answered". */
.clocks{display:grid;grid-template-columns:1fr 1fr;gap:0;padding:0;overflow:hidden}
@media(max-width:820px){.clocks{grid-template-columns:1fr}}
.clockrow{padding:16px 20px;border-left:4px solid var(--line);display:flex;flex-direction:column;gap:2px}
.clockrow + .clockrow{border-top:0;box-shadow:inset 1px 0 0 var(--line)}
@media(max-width:820px){.clockrow + .clockrow{box-shadow:inset 0 1px 0 var(--line)}}
.clockrow .cl{font-size:.78rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--sub)}
.clockrow .cv b{display:block;font-size:1.15rem;font-weight:700;line-height:1.3}
.clockrow .cv .small{display:block;margin-top:3px;line-height:1.45}
.clockrow.ok{border-left-color:var(--ok)}      .clockrow.ok .cv b{color:var(--ok)}
.clockrow.warn{border-left-color:var(--warn)}  .clockrow.warn .cv b{color:var(--warn)}
.clockrow.bad{border-left-color:var(--bad)}    .clockrow.bad .cv b{color:var(--bad)}
.clockrow.paused{border-left-color:var(--info)}.clockrow.paused .cv b{color:var(--info)}

/* The kit's .pill capitalises EVERY word, which is right for one-word states and wrong for the
   one that matters here: "Waiting on requester" came out "Waiting On Requester". status_label()
   already produces correct sentence case, so the pills that carry it opt out of the transform.
   Matching the kit's specificity (0,2,0) and winning on file order — no !important. */
.pill.waiting_on_requester,
.pill.response_breached,
.pill.resolution_breached,
.pill.on_track{text-transform:none}
/* The column hint belongs INSIDE the column, not in the gutter above it — it describes what the
   column holds, and a caption floating on the page background reads as a stray line. */
.bcol .colhint{margin:0 0 10px;line-height:1.4}