Ask for help

Tell the IT, facilities and HR desk what you need. You do not need an account — keep the reference and passphrase you are given and you can check on it any time.

You do not need an account. You will be given a private reference and you choose a passphrase. Those two together let you read our replies and write back, from any browser, without signing up for anything.

What is this about?

Summary

What happened?

How urgent is it? optional

Working hours means hours we are open, not hours on a clock — a request sent at midnight has not used any of them up.

Your email optional

The desk can see it, if they need to reach you another way. Replies appear on your request page, which you open with your reference and passphrase.

Choose a passphrase at least 8 characters

This is your way back in. It is stored as a one-way hash and cannot be recovered — your reference is shown on the next screen, so keep both.

No account needed
A reference and a passphrase, and you can check any time
We are open 9:00–17:00, and the clock only counts those hours

Already sent one? Check on it with your reference and passphrase.

This desk runs on Northwind Trading's own server — no third party sees your request. light / dark