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Closed · IT problem · Normal priority · received Jul 30, 2026 12:30pm

First reply
Answered in time Target Jul 31, 2026 12:00pm · replied Jul 30, 2026 1:40pm
Resolution
Closed Jul 31, 2026 4:40pm The clocks stopped here.

Printer on the first floor jams on double-sided jobs

Reachable at eli@example.com, and through the thread below with their reference and passphrase. Helpora does not email them: Settings → “Email the requester” is off.

Printer on the first floor jams on double-sided jobs
What was done
A worn feed roller; replaced and double-sided printing tested.

Conversation

1 message

Your first message here is what stops the response clock — nothing else does.

The desk
Thanks — we will look at it this afternoon. Single-sided still works meanwhile.
Jul 30, 2026 1:40pm

This request is settled. Reopen it to reply.

Attachments

0

Nothing attached. If your desk accepts them, the requester can add screenshots from their own page — each one has its camera, location and author data stripped before storage, and is encrypted at rest with this install's key.

Internal note

Goes in the timeline only — the requester never sees it, and it does not touch either clock.

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