First reply within target
90%
45 of 50 answered
Breaching now
3
2 late reply · 1 past resolution
Median wait for a first reply
1h 10m
median, not mean
Said it helped · 30 days
86%
6 of 7 rated · Access or account 100% · Equipment 100% · Facilities 0% · HR question 100% · How do I… 100% · IT problem 100%
Needs your action
5 items- QUIETQ7MRK · Locked out of the finance system before month-end Late first reply · Access or account · Urgent never answered· target 11-12 15:10
- LATEBIRD42 · How do I give a new starter the team calendar? Late first reply · How do I… · Normal answered late· target 11-11 17:05
- DRIFTED55Z · Second monitor for a new starter has not arrived Past resolution date · Equipment · Normal 14d over· resolution
- 2 requests nobody has written toan auto-reply does not count as oneOpen the board →
- 1 due for resolution within 3 daysReview →
- 1 waiting on the requester — clock stoppedthese are not costing you time, and are not counted as breachingSee them →
Recent requests
All requests →| Ref | Subject | Status | First reply | SLA |
|---|---|---|---|---|
| AUTOACK88XNov 12, 2026 | Meeting room 3 screen shows no signalFacilities | New | never | On track |
| QUIETQ7MRKNov 12, 2026 | Locked out of the finance system before month-endAccess or account | New | never | Late first reply |
| NOEMAIL7VKNov 11, 2026 | Which form changes my bank details for pay?HR question | Open | in time | On track |
| LATEBIRD42Nov 11, 2026 | How do I give a new starter the team calendar?How do I… | Open | late | Late first reply |
| ASKTHEDESKNov 9, 2026 | Laptop will not join the office wifiIT problem | Waiting on requester | in time | On track |
| FIXEDUP31QNov 4, 2026 | HR portal sign-in loops back to the startAccess or account | Resolved | in time | On track |
| GHDYJ95UFTNov 3, 2026 | Printer on the first floor jams on double-sided jobsIT problem | Resolved | in time | On track |
| YUZRWMBVVHOct 30, 2026 | New starter needs the shared project driveAccess or account | Resolved | in time | On track |
Requests received · 6 months
7Jun
8Jul
8Aug
7Sep
10Oct
7Nov
What people ask about
all time- IT problem12
- Access or account10
- Facilities9
- HR question8
- Equipment8
- How do I…5
🤖 Your AI can work the desk
Claude, ChatGPT, Gemini or n8n connect over the built-in MCP endpoint with a scoped key. An agent can triage and draft — and it is held to the same clock: it cannot post as the requester, cannot settle a request nobody answered, and its first reply stamps the same timer yours does.