Second monitor for a new starter has not arrived
Reachable at stillwaiting@example.com, and through the thread below with their reference and passphrase. Helpora does not email them: Settings → “Email the requester” is off.
Conversation
1 messageYour first message here is what stops the response clock — nothing else does.
Attachments
0Nothing attached. If your desk accepts them, the requester can add screenshots from their own page — each one has its camera, location and author data stripped before storage, and is encrypted at rest with this install's key.
Internal note
Goes in the timeline only — the requester never sees it, and it does not touch either clock.
The clock
Stops the resolution clock while you genuinely wait on them. The first-reply clock is never affected — there is no state of the world in which you are waiting on somebody to hear back from you for the first time.
Assign
Assigning changes who is looking at it and nothing else. Bouncing a request between people is the commonest way a desk's numbers get laundered; here it moves no clock.
Priority and status
Re-prioritizing changes what you do next, not what you already owed: the targets set when this request arrived are not re-dated.
Settle it
Request file
Download (PDF)The request, both clocks with their verdicts, the timeline and the full thread. It states a missed target as a miss.
Timeline
- First response First response sent — within the target. This stamp is written once and is never revised.Oct 23, 2026 10:35am
- Received Request received through the public form.Oct 23, 2026 9:50am