Saved replies
Answers the desk gives often. On a request, pick one to drop it into the reply box, then edit it before sending. {reference} becomes the request's reference and {agent} your name.
New saved reply
| Name | Text | |
|---|---|---|
| Need a few more details | Thanks for {reference}. To look into it we need a little more: what you were doing, what you expected, and roughly when it started. A scree… | Edit |
| Ordered — will confirm delivery | Good news on {reference}: it is ordered. We will write here when it arrives and arrange a time to set it up. {agent} | Edit |
| Password reset — how to | Hello — thanks for {reference}. You can reset it yourself at the sign-in page: choose "Forgot password" and follow the email. If the email… | Edit |